Terms and Conditions

When stated in this document, ‘LEND A PET’ refers to the company LEND A PET of ABN 94850709648, any products and services provided by LEND A PET, and the LEND A PET staff members who work on behalf of LEND A PET. By visiting LEND A PET’s website (the Site) and creating a profile, with or without activating your profile (an activated Member has paid the $49.99 yearly membership fee), you accept and agree that you have read, that you understand, that you accept, and that you will comply with LEND A PET’s Terms and Conditions. You also agree that you are of sound mind and mental health, and that you are above the legal age of 18. You agree that you have read and understood LEND A PET’s Terms and Conditions and Privacy Policy and that you agree to enter into a legally binding contract with LEND A PET. Prior to lending and/or borrowing a pet you accept that you must request and read the Information Pack which LEND A PET will send to you as an attachment via email. We thank you for being responsible and taking the time to read LEND A PET’s Terms and Conditions.

To begin, here is LEND A PET’s definition of a ‘Lender’, ‘Borrower’ and a ‘Pet’:

Lender- A Lender is a Member, activated or non-activated, of the LEND A PET community. A Lender has a profile on the Site and has completed their profile to the very best of their ability and has inputted truthful and accurate information in answer to the questions asked during the profile creation stage on the Site. A Lender is a pet owner, with one or more pets, who is willing to give their pet to a Borrower for a timeframe that is confirmed between the Lender and Borrower, with the intention of getting their pet/s back from the Borrower once the confirmed timeframe is over. A Lender has created a profile on the Site in order to; find a Borrower to help exercise their pet (e.g. to take for walks), find a Borrower to take care of their pet/s for a negotiated period of time whilst they are away from home (e.g. on holidays) and/or find a Borrower who will play with their pet/s for a few hours at a time (e.g. at work, at TAFE, etc.). A Lender accepts that LEND A PET will not be responsible for any injuries, accidents and/or incidents that occur to them, their pet/s, and/or the Borrower. A Lender has read, understood, accepted and will comply with LEND A PET’s Terms and Conditions (available on the Site), Privacy Policy (available on the Site) and Information Pack (sent to them from LEND A PET via email as an attachment when a potential match is communicated).  A Lender is honest, trustworthy, reliable and considerate when dealing with other LEND A PET community Members, pets or animals, and LEND A PET Staff.

Borrower- A Borrower is a Member, activated or non-activated, of the LEND A PET community. A Borrower has a profile on the Site and has completed their profile to the best of their ability and has inputted truthful and accurate information in answer to the questions asked during the profile creation stage on the Site. A Borrower is a person who would like to find a pet to borrow for a negotiated period of time, at the end of which they will return the pet back to its owner (the Lender). A Borrower may wish to borrow a pet because; they would like to own a pet but currently do not have the space or means to do so, they would like to test whether they are ready to own a pet, they would like a companion, they would like to borrow a pet to take for walks, they would like to live a healthier lifestyle and get outdoors more and borrowing a pet will motivate them to do this, and/or they simply love animals and enjoy spending time with them. A Borrower accepts that LEND A PET will not be responsible for any injuries, accidents and/or incidents that occur to them, their pet/s, and/or the Borrower. A Borrower has read, understood, accepted and will comply with LEND A PET’s Terms and Conditions (available on the Site), Privacy Policy (available on the Site) and Information Pack (sent to them from LEND A PET via email as an attachment when a potential match is communicated).  A Borrower is honest, trustworthy, reliable and considerate when dealing with other LEND A PET community Members, pets or animals, and LEND A PET Staff.

Pet- A pet is a domesticated, trained, and tame animal that is owned by an individual for a number of reasons including, but not limited to; companionship. 

Any dispute/s between the Lender, Borrower and any third party is to be resolved by the Lender and/or Borrower. LEND A PET will not be responsible for finding a solution, settling, and/or offering an outcome to any issue, accident, incident, injury or difficulty that has occurred prior, during, or post creating a profile on the LEND A PET Site. You accept and agree that LEND A PET and the Site provides a platform for activated Members, and non-activated Members, to negotiate their own terms and conditions upon lending and/or borrowing a pet. LEND A PET do their best to check every profile that is created via the Site, this is a lengthy process so please understand that we must first complete this process before we can provide you with any information relating to a potential Lender and/or Borrower. There is no specific timeframe for the LEND A PET information security screening process, it varies case to case, so understand that you must be patient.

LEND A PET do their best to find you the right match based on the information you have provided within your profile, however, once LEND A PET have provided you with a potential Lender and/or Borrower, LEND A PET will not be responsible for anything beyond that point. Please note that LEND A PET share parts of your profile information with other members, this includes; your first name, your suburb, what pet you own, what pet you want to borrow, your reason for lending and/or borrowing, and your mobile number. If an incident has occurred, LEND A PET may share your profile information with authorities. 

The annual $49.99 activation fee will not be deducted automatically from your account on a yearly basis. Once a year is over, from the moment that you activated your account, you will need to renew your profile automatically. 

LEND A PET is not required to find lending and/or borrowing opportunities for non-activated Members. Furthermore, if you are an activated Member (you have paid the $49.99 annual activation fee) and if LEND A PET have offered you one or more potential borrowing opportunities and you have declined the offer/s for any reason, you must accept that LEND A PET is not required to continue presenting you with opportunities. Whilst we work hard to get borrowing opportunities to communicate to our members we cannot guarantee them. If we have not sent you any borrowing opportunities we will extend your membership at no cost until we are able to do so. If you decline the opportunity to borrow a pet because of; animal type, breed, hair/fur colour, travel distance, or size, LEND A PET will not provide you with a refund. If time has passed since receiving borrowing opportunities, it is your responsibility to email LEND A PET and request a lending and/or borrowing opportunity, LEND A PET will then try to find you a lending and/or borrowing opportunity and email you to see if you are interested. We have a lot of members and whilst we do our best to send everyone opportunities sometimes opportunities are slow. LEND A PET cannot guarantee that all activated Members will receive a lending and/or borrowing opportunity from LEND A PET, but LEND A PET will do its best to seek out such opportunities.

LEND A PET does not give refunds so please consider this prior to activating your profile and paying the membership fee. If you are unhappy with the service that you have received from LEND A PET please send LEND A PET an email and LEND A PET will try and resolve your issue. If you would like to cancel your membership, we ask that you please email LEND A PET with your reason for cancellation. Please note that the profile activation fee of $49.99 will not be refunded. Complaints must be communicated via email or through the Contact page via the Site, however please note, that by agreeing to these Terms and Conditions you accept that for any complaint made, there is no guarantee of a resolution.

If you decide to borrow and/or lend, please ensure you have provided LEND A PET and the other person/s involved with; correct contact details, information about your pet, information regarding any medical or dietary conditions/requirements, an understanding of where they will be taking your pet and who will be around your pet, negotiate and confirm the timeframe, provide an emergency contact, etc. By agreeing to LEND A PET's Terms and Conditions you agree that you have done your absolute best to provide the Lender or Borrower with all relevant and important information regarding your circumstances, and your pet (if you have a pet). These are just a few examples of factors that you should consider prior to lending and/or borrowing, it is important that every Member creates their own list of important factors to consider and questions to ask prior to lending and/or borrowing. By accepting these Terms and Conditions you also agree to allowing LEND A PET to share your first name, reason for lending and/or borrowing, your email address, mobile number and suburb with other Members, activated and non-activated. Once LEND A PET shares this information, it is up to you to confirm lending and/or borrowing details, e.g. date, time, length of borrowing/lending time, etc.

LEND A PET do not do Police Checks. If you would like a Police Check completed prior to lending and/or borrowing this is up to you to arrange and pay for.

LEND A PET will not provide any Member, activated or non-activated, with any opportunities to lend and/or borrow until the Member’s profile is completed to a satisfactory level. If your profile details do not match your PayPal and Facebook details, and you have not provided any other form or proof of identification, understand that LEND A PET may decide to not provide you with any lending and/or borrowing opportunities, even if you have paid the activation fee. LEND A PET aim to build a safe and friendly community and therefore LEND A PET must save all of the information you have provided. The information you have provided may also be used for marketing and advertising purposes.

Borrowers and Lenders should not be requesting any forms of payment from each other when lending and/or borrowing. The only payment involved in the lending/borrowing process is the annual activation fee (membership fee) via the Site. If another Member requests payment please do not give them any money and inform LEND A PET immediately via email, ([email protected]). 

We do not recommend creating a profile on the Site if you are under the age of 18. 

LEND A PET expects all Members to be respectful, truthful and honest when communicating and negotiating terms with other Members and with LEND A PET staff. If you purposely provide LEND A PET with incorrect information, or you provide LEND A PET with a reason to deem you untrustworthy (the basis of the reason is determined by LEND A PET), understand that you will not be refunded and you will no longer be part of the LEND A PET community. 

If you have any questions or concerns please feel free to contact us via email ([email protected]). 

Thank you and we sincerely hope you enjoy your LEND A PET experience!